Community Assistant
Job Type Part-timeDescriptionTailwind Group capitalizes on real estate opportunities in acquisition, development, and management.
Our team is uniquely qualified to provide full-scope expertise ensuring lasting and sustainable environments.
We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market.
We strive for every team member to operate by our five core values-in doing so, they are affecting a positive change in their respective communities.
Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group.
We would love for you to join our team! Plus we offer a rent discount to all employees who live onsite!Our Community Assistants are primarily responsible for providing high-quality customer service and dedication to our current residents and future residents.
A successful Community Assistant will provide excellent customer service to our residents, provide administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.
Responsibilities and Duties Model and cascade Tailwind Group's five core values:
Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Monitor community, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with potential residents.
Seek feedback from residents and communicate information with the team.
Respond to after-hour emergency issues as needed.
Perform other duties as directed by Property Manager.
Requirements Must be available to work an average of 12 hours a week between 8:
00 am - 6:
00 pm Monday - Friday with occasional weekend hours if needed.
Hours may vary by site.
Pass a criminal background check test.
Prefer for the Community Assistant to live on the property.
Demonstrate a high level of integrity and professionalism.
Possess strong administrative, organization, and communication skills.
Be a self-motivated individual and excel at working in a team environment.
Prefer to have relevant industry experience, property management, or student housing experience is a plus.
Prefer to have experience with RealPage software.
Ability to exemplify the Tailwind Group core values.
Our Core Values:
We are Entrepreneurial We are Versatile We are Responsive We are Innovative We value Integrity Our Mission:
Pursue and capitalize on real estate opportunities while adhering to our core values.
In doing so, we create a business that provides growth and opportunities to our employees and the communities we serve - thereby generating optimal returns to our investors.
Our Vision:
Be nationally recognized as a top ten owner and operator of student housing and be an accredited Top Place to Work.
We will achieve this vision by building a CULTURE of passionate, empowered, and determined team members; bringing INNOVATION and UNCONVENTIONAL APPROACHES to everyday thinking; REFUSING TO BE OUT-HUSTLED by our competition and ensuring that our REPUTATION stands above all else.
These accomplishments will lead to unparalleled service to our customers, consistent returns to our investors, and leave a lasting, positive impact on the communities we serve.
http:
//thetailwindgroup.
comEqual Opportunity Employer Recommended Skills Administration Communication Customer Service Entrepreneurship Hardworking And Dedicated Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
Our team is uniquely qualified to provide full-scope expertise ensuring lasting and sustainable environments.
We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market.
We strive for every team member to operate by our five core values-in doing so, they are affecting a positive change in their respective communities.
Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group.
We would love for you to join our team! Plus we offer a rent discount to all employees who live onsite!Our Community Assistants are primarily responsible for providing high-quality customer service and dedication to our current residents and future residents.
A successful Community Assistant will provide excellent customer service to our residents, provide administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.
Responsibilities and Duties Model and cascade Tailwind Group's five core values:
Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Monitor community, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with potential residents.
Seek feedback from residents and communicate information with the team.
Respond to after-hour emergency issues as needed.
Perform other duties as directed by Property Manager.
Requirements Must be available to work an average of 12 hours a week between 8:
00 am - 6:
00 pm Monday - Friday with occasional weekend hours if needed.
Hours may vary by site.
Pass a criminal background check test.
Prefer for the Community Assistant to live on the property.
Demonstrate a high level of integrity and professionalism.
Possess strong administrative, organization, and communication skills.
Be a self-motivated individual and excel at working in a team environment.
Prefer to have relevant industry experience, property management, or student housing experience is a plus.
Prefer to have experience with RealPage software.
Ability to exemplify the Tailwind Group core values.
Our Core Values:
We are Entrepreneurial We are Versatile We are Responsive We are Innovative We value Integrity Our Mission:
Pursue and capitalize on real estate opportunities while adhering to our core values.
In doing so, we create a business that provides growth and opportunities to our employees and the communities we serve - thereby generating optimal returns to our investors.
Our Vision:
Be nationally recognized as a top ten owner and operator of student housing and be an accredited Top Place to Work.
We will achieve this vision by building a CULTURE of passionate, empowered, and determined team members; bringing INNOVATION and UNCONVENTIONAL APPROACHES to everyday thinking; REFUSING TO BE OUT-HUSTLED by our competition and ensuring that our REPUTATION stands above all else.
These accomplishments will lead to unparalleled service to our customers, consistent returns to our investors, and leave a lasting, positive impact on the communities we serve.
http:
//thetailwindgroup.
comEqual Opportunity Employer Recommended Skills Administration Communication Customer Service Entrepreneurship Hardworking And Dedicated Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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