Customer Service Assistant
Cedar Falls, IA Cedar Falls, IA Full-time Full-time $18.
92 an hour $18.
92 an hour 1 day ago 1 day ago 1 day ago Overview:
This is your opportunity to work in a great working environment and play an integral role in our employee workplace culture.
Cedar Falls Utilities is currently recruiting for a full-time Customer Services Assistant to join our Customer Service department.
This position provides courteous, accurate and efficient customer service to Cedar Falls Utilities residential and business customers.
CFU takes pride in finding people that align with our core values of Customer Focus, Ethical & Responsible Behavior, Innovation, Teamwork and Personal Growth and actively want to help maintain our reputation of being a trusted provider of utility services.
The Customer Services Assistant works under general supervision of the Customer Service Supervisor.
Interested applicants should submit completed applications by Thursday, July 27, 2023 at 11:
59 PM.
Compensation & Benefits Full-time, Non-Exempt Hourly position.
Starting wage is based upon individual qualifications.
$18.
92/Hour - $25.
94/Hour.
Typical work schedule is Monday - Friday, 7:
30am - 4:
30pm with an hour lunch.
Must be willing to work occasional shift until 5:
00pm.
Full-time benefits package including IPERS retirement benefits, health, dental, vision and life insurance.
Click here for more information on CFU's benefits.
Responsibilities:
Answers customer questions face-to-face related to billing and scheduling including gas, electric, water, sewer, garbage, cable, internet, and phone; Promotes CFU products and services as appropriate.
Assists customers with payments in the office and through on-line bill pay; assists customers with navigating the CFU Web Self Services.
Accepts and processes customer payments, including billing, merchandise and security deposits received by mail, through drop-boxes, on-line bill pay and by walk-in customers; balances cash drawer and prepares cash reports ocassionally as a back up to the cashier.
Completes credit references as needed by reviewing bill accounts, payment and credit history.
Maintains customer bill accounts and ensures they are accurate; sets up, reviews and monitors the auto-pay (ACH) program for six separate billing cycles.
Sets up and monitors seasonal accounts from the customer's departure date until their return date.
This may involve follow-up calls/emails and coordinating information with other departments.
Sets up service for security and street light billings; processes meter slips, and return mail; updates refuse changes and makes corrections to customer accounts provided by the City on a daily basis.
Answers multi-line phone system and transfers calls or takes messages accordingly.
Maintains a positive work atmosphere by acting and communicating in a manner that promotes positive relations with customers, co-workers and management.
Qualifications:
Education:
High School Diploma or equivalent GED.
Experience:
Two (2) years previous customer service experience.
Prior work experience answering a multi-line phone system, cashiering, balancing cash drawer and/or bookkeeping preferred.
Knowledge, Skills and Abilities:
Knowledge of:
Cedar Falls Utilities products, billing practices, procedures, and rate structure; Iowa Utility Board Regulations; state and federal regulations; customer service skills, and computer software applications.
Clerical Knowledge:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, entering data and general office terminology.
Computer Knowledge:
Knowledge of computer software, including Microsoft Office and customer billing system.
Critical Thinking Skills:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Skills:
Actively looking for ways to assist people.
Speaking Skills:
Talking to others to convey information effectively.
Active Listening Skills:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness Skills:
Being aware of others' reactions and understanding why they react as they do.
Time Management Skills:
Managing one's own time and the time of others.
Ability to:
Analyze customer bill accounts, rates, and meter information.
Physical Tasks and Environmental Conditions:
Work involves sedentary to light work in an office setting.
There is frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds), and perform other similar actions during the workday.
Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Pre-employment drug screen and physical is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
92 an hour $18.
92 an hour 1 day ago 1 day ago 1 day ago Overview:
This is your opportunity to work in a great working environment and play an integral role in our employee workplace culture.
Cedar Falls Utilities is currently recruiting for a full-time Customer Services Assistant to join our Customer Service department.
This position provides courteous, accurate and efficient customer service to Cedar Falls Utilities residential and business customers.
CFU takes pride in finding people that align with our core values of Customer Focus, Ethical & Responsible Behavior, Innovation, Teamwork and Personal Growth and actively want to help maintain our reputation of being a trusted provider of utility services.
The Customer Services Assistant works under general supervision of the Customer Service Supervisor.
Interested applicants should submit completed applications by Thursday, July 27, 2023 at 11:
59 PM.
Compensation & Benefits Full-time, Non-Exempt Hourly position.
Starting wage is based upon individual qualifications.
$18.
92/Hour - $25.
94/Hour.
Typical work schedule is Monday - Friday, 7:
30am - 4:
30pm with an hour lunch.
Must be willing to work occasional shift until 5:
00pm.
Full-time benefits package including IPERS retirement benefits, health, dental, vision and life insurance.
Click here for more information on CFU's benefits.
Responsibilities:
Answers customer questions face-to-face related to billing and scheduling including gas, electric, water, sewer, garbage, cable, internet, and phone; Promotes CFU products and services as appropriate.
Assists customers with payments in the office and through on-line bill pay; assists customers with navigating the CFU Web Self Services.
Accepts and processes customer payments, including billing, merchandise and security deposits received by mail, through drop-boxes, on-line bill pay and by walk-in customers; balances cash drawer and prepares cash reports ocassionally as a back up to the cashier.
Completes credit references as needed by reviewing bill accounts, payment and credit history.
Maintains customer bill accounts and ensures they are accurate; sets up, reviews and monitors the auto-pay (ACH) program for six separate billing cycles.
Sets up and monitors seasonal accounts from the customer's departure date until their return date.
This may involve follow-up calls/emails and coordinating information with other departments.
Sets up service for security and street light billings; processes meter slips, and return mail; updates refuse changes and makes corrections to customer accounts provided by the City on a daily basis.
Answers multi-line phone system and transfers calls or takes messages accordingly.
Maintains a positive work atmosphere by acting and communicating in a manner that promotes positive relations with customers, co-workers and management.
Qualifications:
Education:
High School Diploma or equivalent GED.
Experience:
Two (2) years previous customer service experience.
Prior work experience answering a multi-line phone system, cashiering, balancing cash drawer and/or bookkeeping preferred.
Knowledge, Skills and Abilities:
Knowledge of:
Cedar Falls Utilities products, billing practices, procedures, and rate structure; Iowa Utility Board Regulations; state and federal regulations; customer service skills, and computer software applications.
Clerical Knowledge:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, entering data and general office terminology.
Computer Knowledge:
Knowledge of computer software, including Microsoft Office and customer billing system.
Critical Thinking Skills:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Skills:
Actively looking for ways to assist people.
Speaking Skills:
Talking to others to convey information effectively.
Active Listening Skills:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness Skills:
Being aware of others' reactions and understanding why they react as they do.
Time Management Skills:
Managing one's own time and the time of others.
Ability to:
Analyze customer bill accounts, rates, and meter information.
Physical Tasks and Environmental Conditions:
Work involves sedentary to light work in an office setting.
There is frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds), and perform other similar actions during the workday.
Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Pre-employment drug screen and physical is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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