Local Service Coordinator
Cedar Falls, IA Cedar Falls, IA Full-time Full-time $15 - $17 an hour $15 - $17 an hour 2 days ago 2 days ago 2 days ago Our Local Branch is Hiring Immediately!! Qualified Candidates Get Guaranteed Interviews this Week!! This job may be a good fit for you if you're organized, effective, precise, and accountable, with a great capacity for multitasking.
You pay close attention to details and take pleasure in finishing tasks.
You work best in a hectic setting where you can multitask and manage multiple projects at once.
Come join the Terminix family in this advanced position to assist customers and expand relationships! Terminix is committed to your success.
You have the opportunity to be part of a world-class organization that offers full benefits, paid vacation, and the chance to grow your career! Recession-proof Industry Excellent Growth Opportunities - Our goal is to fill 70% of management roles with internal fills Sign on bonus W2 Position with Full Benefits As a Local Service Coordinator, you will offer local branch assistance for day-to-day operations and branch-wide escalations to ensure great customer service and fast resolution of customer complaints.
You will also cultivate and maintain ongoing Customer, Branch, and Contact Center relationships.
Here's what to expect You will provide support for escalated customer issues by ensuring prompt answering of transferred phone calls from the contact centers.
You will provide support for technicians needing assistance with shifting appointments and/or making other modifications to customer accounts.
You will assist branch leadership with scheduling issues and communicates changes to the customer.
And proactively resolves Customer Follow-up Requests submitted from the contact center.
Here's what you need.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience 1-2 years of clerical or customer service experience preferred Ability to read and comprehend complex instructions, correspondence, and written instructions Excellent verbal, written, and interpersonal skills Ability to effectively present information to customers & field workforce Familiar with Microsoft Office applications - Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft teams Experience with AS400 software preferred but not required Ability to multi task Ability to type 35 words per minute Ability to work in a stressful, fast-paced environment Strong problem-solving skills
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents, click here to review your privacy rights.
tinyurl.
com/CANotice2023Location:
Cedar Falls, Iowa Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You pay close attention to details and take pleasure in finishing tasks.
You work best in a hectic setting where you can multitask and manage multiple projects at once.
Come join the Terminix family in this advanced position to assist customers and expand relationships! Terminix is committed to your success.
You have the opportunity to be part of a world-class organization that offers full benefits, paid vacation, and the chance to grow your career! Recession-proof Industry Excellent Growth Opportunities - Our goal is to fill 70% of management roles with internal fills Sign on bonus W2 Position with Full Benefits As a Local Service Coordinator, you will offer local branch assistance for day-to-day operations and branch-wide escalations to ensure great customer service and fast resolution of customer complaints.
You will also cultivate and maintain ongoing Customer, Branch, and Contact Center relationships.
Here's what to expect You will provide support for escalated customer issues by ensuring prompt answering of transferred phone calls from the contact centers.
You will provide support for technicians needing assistance with shifting appointments and/or making other modifications to customer accounts.
You will assist branch leadership with scheduling issues and communicates changes to the customer.
And proactively resolves Customer Follow-up Requests submitted from the contact center.
Here's what you need.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience 1-2 years of clerical or customer service experience preferred Ability to read and comprehend complex instructions, correspondence, and written instructions Excellent verbal, written, and interpersonal skills Ability to effectively present information to customers & field workforce Familiar with Microsoft Office applications - Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft teams Experience with AS400 software preferred but not required Ability to multi task Ability to type 35 words per minute Ability to work in a stressful, fast-paced environment Strong problem-solving skills
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents, click here to review your privacy rights.
tinyurl.
com/CANotice2023Location:
Cedar Falls, Iowa Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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